At Fairbairn Consult (FC) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently in compliance with the Protection of Personal Information Act.
This Notice explains how we obtain, use and disclose your personal information and aims to inform you of your rights and how to exercise them.
This Notice sets out:
In this Notice, “Fairbairn Consult”, “FC” or “we” refers to Fairbairn Consult (Pty) Ltd.
Fairbairn Consult is a firm of Registered Financial Advisers. We are a licensed FSP (License no 9328) and a member of the Old Mutual Group.
We collect and process your personal information mainly to provide you with access to our services, to help us improve our offering to you and for certain other purposes explained below. The type of information we collect will depend on the purpose for which it is collected and used. We will only collect information that we need for that purpose.
When you provide us with information about third parties (for example your spouse, beneficiaries and/or dependents), we will process their personal information to assist in our planning process and to pursue their legitimate interest. We will furthermore process personal information for the purposes set out in this Notice. You warrant that when you give us personal information about third parties, this information is accurate and correct and you have received their permission to share their personal information with us for the purposes set out in this Privacy Notice or any other related purposes. If you are giving consent for a person under 18 (a minor) you confirm that you are a competent person and that you have authority to give their consent on their behalf.
The type of information we collect will depend on the purpose for which it is collected and used. We will only collect information that we need for that purpose.
We collect information directly from you where you provide us with your personal details, for example when you apply for a service from us, when you submit enquiries to us or contact us.
We have a duty to take all reasonably practicable steps to ensure your personal information is complete, accurate, not misleading and updated on a regular basis. To enable this, we will always try to obtain personal information from you directly, and we shall appreciate it if you would keep your personal information up to date and accurate. You can do so by contacting your Financial Adviser/Planner or by emailing us at compliance@fairbairnconsult.co.za.
Website usage information is collected using “cookies” which allows us to collect standard internet visitor usage information. Please see the Cookies Policy on our website for further information on this.
We will use your personal information only for the purposes for which it was collected or agreed with you, for example:
We will also use your personal information to comply with legal and regulatory requirements or industry codes to which we subscribe or which apply to us, or when it is otherwise allowed by law (for example to protect Fairbairn Consult’s interests).
We may also process your information, including personal and special personal information, to conduct sanction screening against all mandatory and non-mandatory sanctions lists, and we may communicate such personal information to local and international Regulatory Bodies as well as to other entities in the Old Mutual Group if you are matched to one of these sanctions lists.
Given our aim to provide you with ongoing financial services, we would like to use your information to keep you informed about other financial products and / or services which may be of particular interest to you.
You may opt out at any time if you don’t want to receive any further communications of this nature.
You may also give and withdraw consent and tell us what your communication preferences are by contacting us at: compliance@fairbairnconsult.co.za
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with these privacy terms.
We may share your personal information with:
We may also disclose your information:
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information is secure.
Our security policies and procedures cover:
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We may need to transfer your personal information to another country for processing or storage. We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
We will take all reasonable steps to confirm your identity when you exercise your rights.
You have the right to request a copy of the personal information we hold about you. To do this, contact your Financial Adviser/Planner or email us at compliance@fairbairnconsult.co.za and specify what information you would like.
In certain cases, you have the right to object to the processing of your personal information. If you want to object, please contact your Financial Adviser/Planner or email us at compliance@fairbairnconsult.co.za
You have the right to ask us to update or correct your personal information. You may do this by contacting your Financial Adviser/Planner or by emailing us at compliance@fairbairnconsult.co.za.
You agree that we may keep your personal information until we destroy your information based on Fairbairn Consult’s deletion / destruction standards. You have the right to ask for deletion or destruction of your personal information – we will do that unless the law requires us to keep it or if we need it for legitimate business purposes. You may do this by contacting us at compliance@fairbairnconsult.co.za
You agree that we may process your personal information by using automated means (without human intervention in the decision making process) to make a decision about you or your application for any product or service you may query the decision made about you.
Please note that we may amend this Notice from time to time. Please check our website (www.fairbairnconsult.co.za) periodically to inform yourself of any changes
If you have questions about this Notice or believe we have not adhered to it, or need further information about our privacy practices, please contact us at compliance@fairbairnconsult.co.za.
You have the right to complain to the Information Regulator, whose contact details are:
http://www.justice.gov.za/inforeg/index.html
General enquiries: enquiries@inforegulator.org.za
Complaints: POPIAComplaints@inforegulator.org.za
Date: June 2022
Version: 1
